Processing Time
All orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Czech Republic
Z - Point - 54 CZK
Z - BOX - 54 CZK
Zásilkovna Home - 79 CZK
PPL - to your address - 106 CZK
Slovakia
SK Packeta Z-Point PP - 65 CZK
SK Z-Box Box - 65 CZK
SK Packeta Home HD - 88 CZK
For information on delivery to other countries, please contact us at info@twelveeleven.shopfor now.
Customs lmport Duty & Taxes
At Twelveeleven, we are committed to delivering exceptional products and service to our customers around the world. However, it is important to understand the policies regarding customs, duties, and taxes that may apply to your international orders.
As a customer, it is your responsibility to check with your local customs office for information on the relevant customs policies and import duties. This will help you understand any additional costs that might be incurred when your order arrives.
Customs procedures and fees can vary greatly depending on the destination country. Delays in customs clearance are not within our control and can impact delivery times. Twelveeleven is not able to contact customs directly on your behalf, so we recommend contacting your local customs office for information regarding your package and fees.
Twelveeleven is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of duties may be necessary to release your order if charges do incur.
Twelveeleven is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties & tax. Please keep an eye out for your shipment when tracking number is provided to avoid delays.
If you choose to reject/refuse delivery due to customs fees there will be a 30 € return fee deducted from your refund to cover return shipping due to your refusal.
We appreciate your understanding and cooperation in this matter. If you have any questions or need further assistance regarding customs, duties, and taxes, please do not hesitate to contact our customer service team at info@twelveeleven.shop.
CANCELLING YOUR ORDER
You have the right to cancel your order until the point in which it is shipped. We usually ship within 24 hours, but it can be sooner than this. Please email us at info@twelveeleven.shop and we will confirm the location of your package. If still at our warehouse, we will offer you a full refund, including shipping charges.