FAQ

If you're curious about something, check out our FAQ section.

If you can't find the answer to your question, feel free to reach out to us at info@twelveeleven.shop.

What material is the bikini made from and is it suitable for swimming?

Our bikinis are made from 100% cotton, while the MESH collection is crafted from polyamide, which offers more stretch. Both materials are suitable for swimming in fresh and saltwater, but we recommend reading our Care Card, which explains how to care for your bikinis to ensure it lasts as long as possible.

Both materials were tested for several years before the launch of this e-shop to verify their functionality and ensure that you feel comfortable and confident in them during the summer days.

For swimming, it’s important to tighten the bikini properly to prevent the strings from loosening in the water, as cotton tends to stretch slightly when wet, which may cause the swimwear to become looser. While this doesn’t mean the bikini will fall off, for maximum comfort and security, it’s best to keep it tightened during swimming. Cotton also takes a bit longer to dry, so it’s best to sunbathe for 20-30 minutes after swimming to let the bikini fully dry.

What size should I buy?

We recommend choosing the bottom size based on the regular size of underwear you usually wear. The adjustable ties on the sides will easily adapt to your hips.
For the top, select the size according to the size of the tops you normally wear.
For added accuracy, we suggest measuring yourself with a tailor’s tape and comparing your measurements with our Size Guide.

In what packaging will I receive my bikini?

Your bikini will arrive in our handmade cotton dust bag, which is not only stylish but also practical. The dust bag is perfect for keeping your swimwear clean and is great for travel. This choice allows us to avoid unnecessary plastic packaging, making another step towards protecting the environment.

In the box, you will also find the Care Card (care instructions for your swimwear), the payment invoice, and a small gift as a thank you.

Why should I choose bikinis from twelveeleven?

At twelveeleven, bikinis are crafted with passion. They are not only stylish and elegant but also effortlessly elevate any outfit for beach days and summer vibes.

We don’t target a specific age group — our designs are made for anyone who values quality and unique style. We keep an eye on fashion trends and draw inspiration from them, but our goal is to create bikinis that remain stylish even after the current trends fade away. We want our pieces to be timeless, allowing people to wear them for many years to come.

Each bikini is handmade with attention to precision and detail. By purchasing from us, you support the craftsmanship of Czech women and a small local business.

We are not mass producers. Instead, we focus on creating smaller, limited collections, making each bikini a special and exclusive piece.

Shipping, Returns & Exchanges

How to return or exchange an item?

You have 14 days from the receipt of the product to request a return or exchange. If you decide to return the product, we will refund the amount to your account once we receive the returned item.

For exchanges, simply send an email requesting the exchange. Once we receive the returned product, we will send you the new item as soon as possible.

For more details on returns and exchanges, please refer to the Returns and Exchanges section on our website.

Have questions about your order, or a general enquiry?